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Windows Server Engineer

City:  Sofia
Job Type:  Regular

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive. 


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Windows Server Engineer. 

Position Highlights:


Key Deliverables

  • Part of the reactive service team, the TSE is responsible to resolve all incidents for the customers managed by the delivery team.
  • The time to resolve an incident is important, this reduces downtime and allows DXC to meet its contractually defined SLA’s
  • Escalation of severe P1 RTOP incidents in a timely manner to engage the Rapid Response Team and the shift management team is important.


Other Key Deliverables

  • Perform any other ongoing support activities, not covered hereinabove, but in accordance with the approvals and the conscious directions given by the direct team management under the terms of the pre-defined SLAs, SLOs, and KPIs.
  • Perform any administrative, operational or service-related tasks with the highest quality and according to predefined timelines.
  • Follow strictly all related ITSM / ITIL processes and procedures.


As a Windows Server Engineer, you will be responsible for:

  • Incident Investigation & Diagnosis
  • Resolution and Recovery
  • Administrative & Performance Responsibilities
  • Incident Closure
  • Service Request Management
  • Shift Captain
  • Problem Initiation
  • Change Management
  • Routine IT Operations
  • Team Responsibilities
  • Quality & Improvement
  • Ongoing Education
  • Case Management


If you have:

  • Knowledge of Windows Server
  • Active Directory (administration of group policies)
  • Domain controller-definition, roles
  • Networking TCP/IP, Network services DNS, DHCP 
  • File Services under Microsoft (create shares, administrate user rights, DFS, DFS-R)
  • Fluency in English
  • Willingness to work on shifts (including night shifts)


You will get:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: Engineer, Service Desk, System Administrator, Application Developer, BPO, Engineering, Customer Service, Technology, Operations

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