Third Level Support Engineer - Scheduling Administrator

Position Highlights

The Solution Specialist – Scheduling Administrator is Solution Owner and act as a third-level support.

The Solution Specialist – Scheduling Administrator is end-to-end accountable to provide seamless computing services across all regions supporting LDC operations and the digital transformation in a cost-effective way. 

The Solution Specialist – Scheduling Administrator is responsible for the end-to-end administration of scheduling tool (SMA OpCon), ensuring efficient and effective scheduling processes across all regions supporting LDC operations and digital transformation in a cost-effective way. 

The role involves also planning, building, and running scheduling solutions, providing technical leadership, and supporting the operations team with third-level support and problem-solving.

Main responsibilities:

• Ensure end-to-end technical accountability for planning, building, running, and delivering scheduling technology projects, focusing on value, cost, quality, and schedule. 
• Oversee the full lifecycle of solutions, including strategy, design, operations, maintenance, and decommissioning. 
• Maintain compliance and enhance organizational standards and practices. Define, measure, and report on critical success factors and key performance indicators. 
• Plan and manage projects and services effectively, ensuring alignment with enterprise strategies. 
• Deliver analysis, design, and building of scheduling technologies as per Engineering Release Plan. 
• Provide cost-efficient technical solutions that meet business needs, adhere to security standards, and manage capacity and demand following enterprise processes. 
• Ensure positive partner/customer experience through satisfaction surveys. 
• Lead organizational change and continuous improvement programs.

Main requirements:

• Deep experience in scheduling tools administration (ideally SMA OpCon).
• Powershell scripting. 
• Azure DevOps administration.
• Creating and managing scheduling application processes. 
• Proven experience in scheduling tools and support for big environments. 
• Proven experience delivering technology projects and services, with excellent customer quality, cost, and outcome measures. 
• Ability to work with a range of technical staff, architects, operational, and business partners to develop joint solutions. 
• Written and spoken English on B2+ level

Nice to have:

• Python scripting 
• Crush FTP or similar tool experience 
• GITLAB administration 
• Understanding of ITIL frameworks, Agile, and lean principles.