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Advanced Technical Support Analyst with Spanish

City:  Sofia
Job Type:  Full-Time
Language:  Spanish

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build your career development in two of the biggest corporations worldwide as an Advanced Technical Support Analyst with Spanish
 


As an Advanced Technical Support Analyst you will be responsible for:

  • Take ownership of all tickets routed to them
  • Resolve these tickets or route them to the appropriate Resolution Group, which requires a higher level of technical analysis.


If you are:

  • Fluent  in Spanish, good skills in English;
  • Experienced with one year  in a technical position;
  • Analytical and if you have  IT troubleshooting skills and ability to solve common IT issues/troubleshooting related to:

- Internet  

- MS Office

- Windows Server

- Active Directory

- Cluster

  • Able  to troubleshoot portable devices, to research and find solutions to unfamiliar technical situations;
  • Experienced in a Helpdesk environment would be considered as an  advantage

 

We offer :

  • Upskilling Training Programs 
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives

 

Sounds interesting? Connect with us, we are waiting for you!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


Job Segment: Technical Support, Help Desk, Information Technology, Engineer, Service Desk, Technology, Engineering, Customer Service