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Technical Support with French

City:  Sofia
Job Type:  Full-Time
Language:  French

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

 

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build a career development in one of the biggest corporations worldwide at the position of Level 1 Agent with French.
 

As a Technical support you will be responsible for:

 

  • Consult, help and handle French-speaking customers by phone and e-mail
  • Analyze clients' problems and provide a relevant solution within an agreed time frame
  • Timely escalate complex cases towards other teams, when needed
  • Protect confidential and sensitive information and materials
  • Collaborate positively with other team members to provide high-quality support

 

If you are:

 

  • Fluency in French and good level of English language
  • Customer handling skills and ability to analyze problems
  • Good computer literacy and keyboard skills
  • Desire and passion to work in a multinational team

 

You will get:

 

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based Bonuses
  • Charity and Sport initiatives

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


Job Segment: Technical Support, Engineer, Service Desk, Application Developer, BPO, Technology, Engineering, Customer Service, Operations

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