Technical Support Specialist with Arabic and English

City: Sofia

Job Type: Regular

Language: Arabic

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the role

You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

Day-to-day Responsibilities:

Provides customer support in Arabic and English by telephone, e-mail, and chat
Identifies clients’ issues and proposes creative solutions
Focuses on customer expectations and satisfaction
Protects confidential and sensitive information and materials
Collaborates with other team members to provide high-quality customer support

Crucial Criteria:

Fluency in Arabic and English
Willingness to communicate with business customers
Passion for identification and resolution of issues
Self-driven and motivated to succeed
Ability to work as part of a team
Positive outlook and attitude

You will get:

Competitive remuneration package
Performance-based bonuses
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) Competitive remuneration package
Free Psychological Counselling via Green line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Diverse career growth opportunities
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.