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Technical Support Specialist with Arabic and English

City:  Sofia
Job Type:  Regular
Language:  Arabic

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation
and digital transformation.
With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key
technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.
As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital
fields.
We Are Akkodis. Making the future, smarter for everyone.

About the role

You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

 

Day-to-day Responsibilities:

  • Provides customer support in Arabic and English by telephone, e-mail, and chat
  • Identifies clients’ issues and proposes creative solutions
  • Focuses on customer expectations and satisfaction
  • Protects confidential and sensitive information and materials
  • Collaborates with other team members to provide high-quality customer support

 

Crucial Criteria:

  • Fluency in Arabic and English
  • Willingness to communicate with business customers
  • Passion for identification and resolution of issues
  • Self-driven and motivated to succeed
  • Ability to work as part of a team
  • Positive outlook and attitude

 

You will get:

  • Competitive remuneration package
  • Performance-based bonuses
  • Referral bonus program
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) Competitive remuneration package
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to start engineering a smarter future. Are you ready?


Job Segment: Technical Support, Cloud, Testing, Engineer, Technology, Customer Service, Engineering

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