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Technical Support Engineer

City:  Sofia
Job Type:  Temporary
Language:  English

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the role:


The Technical Support Engineer will provide support remotely, for end users and engineers - typically software/system/networking support via remote tools, with basic hardware knowledge to diagnose infrastructure issues, diagnosing & solving customer problems over the phone, via web collaboration. 



  • Resolve complex end user queries & technical problems
  • Monitor call-logging systems, handle basic software/hardware/systems and networking queries, i.e. password resets, is able to do basic software imaging
  • Excellent understanding of Microsoft packages (software and networking)
  • Follow SLA’s and provide timely responses

Tick the boxes:


  •  Excellent knowledge of Windows 10 / Windows 11, Microsoft Office suite and other Microsoft applications
  •  Knowledge of Microsoft 365 / Microsoft Azure
  •  Basic understanding of Network protocols
  •  Basic knowledge of IT in General
  •  Demonstrates Passion for IT & New Technologies
  •  Fluency in English and excellent communication skills
  •  Good understanding of security practices and standards
  •  Ability to effectively interact with people at all levels, across all geographic regions


Join us and enjoy our perks:


  • Competitive remuneration package
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) 
  • Food vouchers - 80 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts 
  • Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.

Job Segment: Technical Support, Technical Support Engineer, Cloud, Engineer, Technology, Engineering

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