Technical Support Engineer

About the role:

The Technical Support Engineer will provide support remotely, for end users and engineers - typically software/system/networking support via remote tools, with basic hardware knowledge to diagnose infrastructure issues, diagnosing & solving customer problems over the phone, via web collaboration. 
 

Responsibilities

• Resolve complex end user queries & technical problems
• Monitor call-logging systems, handle basic software/hardware/systems and networking queries, i.e. password resets, is able to do basic software imaging
• Excellent understanding of Microsoft packages (software and networking)
• Follow SLA’s and provide timely responses

Tick the boxes:

•  Excellent knowledge of Windows 10 / Windows 11, Microsoft Office suite and other Microsoft applications
•  Knowledge of Microsoft 365 / Microsoft Azure
•  Basic understanding of Network protocols
•  Basic knowledge of IT in General
•  Demonstrates Passion for IT & New Technologies
•  Fluency in English and excellent communication skills
•  Good understanding of security practices and standards
•  Ability to effectively interact with people at all levels, across all geographic regions

Join us and enjoy our perks:

• Competitive remuneration package
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) 
• Food vouchers - 80 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts 
• Various social and charity initiatives