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Technical Support with Russian and English (Compute Engineer)

City:  Sofia
Job Type:  Temporary
Language:  Russian

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

 

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Technical Support with Russian and English (Compute Engineer).

Position Highlights

 

You will be responsible for:

  • Delivering 24/7 corporate client account support via phone/mail/web. Logging the case, providing information & troubleshooting to solve customer problem according company KPIs for the business
  • Managing customer expectations by taking into consideration the entitlement  and identifies customer problems 
  • Keeping customers informed, sets and follows commitments, keeps precise case documentation and case ownership
  • Timely elevating and/or escalating to next level when the case is complex
  • Working together with other team members to achieve team goals
  • Participating in projects for process or quality improvements
  • Managing multiple tasks or cases simultaneously with minimal supervision

 
If you have:

  • At least 1 year experience as Customer Engineer or in a similar environment
  • Excellent written and verbal Russian and English language
  • Good analytical skills and ability to isolate and solve problems and to follow the predefined process
  • Customer focus and motivation to take charge of both customer engagement and problem resolution
  • Excellent communication skills and ability to work in a team
     

We offer:

  • Upskilling training programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and Sport initiatives

The contract for this role is Temporary (up to 1-year assignment) with the possibility to be extended.

If you're ready to join our community of experts, apply now! We can't wait to hear from you.

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!
 
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


Job Segment: Technical Support, Consulting, Engineer, Application Developer, Service Desk, Technology, Engineering, Customer Service

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