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Technical Service Agent with German (Day&Night Shifts)

City:  Sofia
Job Type:  Regular
Language:  German

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.


In our offices in Sofia and Plovdiv work more than 1200 young and motivated talents, who develop their careers and unlock new ways of working. Now you have the chance to join them as a Technical Service Agent with German for the Automotive Industry.

Position Highlights

As a Technical Service Agent, you will be responsible for:

  • Ticket handling in German and English and callbacks if needed 
  • Identifying and troubleshooting clients’ problems such as Citrix or Exchange Server solutions
  • Defining an action plan for a detailed diagnosis with the aim of resolving the incident and restoring normal services of the client
  • Focusing on timely problem resolution 
  • Collaborating with other team members to provide high-quality support


If you are:

  • Very good in German and have good English skills
  • Eager to expand your knowledge in Citrix and Exchange Server
  • Problem-solver master 
  • Fast learner 
  • Excited to develop your technical career
  • A team player
  • Willing to work on a rotation schedule, including day and night shifts

You will get:

  • Technical Training
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.


Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: Engineer, Night, Service Desk, Application Developer, BPO, Engineering, Operations, Customer Service, Technology

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