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Team Manager with Japanese

City:  Sofia
Job Type:  Regular
Language:  Japanese

Modis is a global leader in professional solutions for IT, Engineering, and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies.


Today we are giving the chance to continue your career as part of a Global Project in collaboration with one of the biggest technological companies in the world as Team Manager with Japanese.

Position Highlights



  • Selecting and directly managing Associate Linguists and other roles (operational and supporting) in a remote setup
  • Coaching, supervising and mentoring of new and existing team members
  • Goal setting, performance management and feedback
  • Planning and monitoring of daily operations and tasks, team utilization and capacity. Managing work schedules and priorities.
  • Troubleshooting and improving operations processes, escalating issues when necessary
  • Identifying risks, developing mitigation strategies, and communicating to client and stakeholders.
  • Performing regular data analysis and coordinating reporting metrics timeline and content
  • Monitoring productivity and quality, collecting and analyzing data in order to recognize trends and potential problem areas
  • Reporting regularly the business activities and results as well as receive guidelines on client’s strategy and objectives that will need to be implemented in operations. 
  • Running continuous improvement programs to ensure program efficiency, quality and effectiveness


  • Minimum 2 years of experience on people management role
  • Fluent in Japanese (verbal, written and understanding) and have good English skills 
  • University degree. Philology and Linguistics in English or any other language, are considered as advantage
  • Technical and computational knowledge (tech savvy) is considered as advantage
  • Strong leadership and capability to influence a team to achieve the best results in remote environment
  • Experience in a customer service environment, excellent communication skills with clients
  • Problem solving and fast reaction to last minute operational changes and update stakeholders accordingly

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based Bonuses
  • Charity and Sport initiatives

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!


Sounds interesting? Connect with us, we are waiting for you.


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Apply now »