Support Analyst - Back Office

City: Sofia

Job Type: Regular

Language: English

About Akkodis:

Akkodis is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. Our pioneering approach empowers businesses to explore, innovate, and accelerate new possibilities while creating a dynamic culture for our people.

Our people are the foundation of our success. That’s why we champion a company culture where talent is celebrated, and diversity is embraced.

Position Highlights

Global Back Office Support Analyst aims at providing internal consulting services, technical and functional support to Finance departments of LDC.

Main Responsibilities:

Perform level 2 technical and functional support of the TMS (Treasury Management System)
Monitor standard processes to ensure an effective usage of the TMS (Treasury Management System)
Contribute to the overall improvement of support to users by capitalizing knowledge and providing tools to users, Training new and existing users on Treasury solutions
Management of ticketing tool (Service NOW) and maintenance of user support portal (SharePoint)
Drive continuous service improvement plan together with BO SDM
Supports Test strategy and Release Management with completing non-regression testing in due time for planned releases – documentation preparation
Works closely with BO SDM & Solution Management to incorporate BUILD activities into RUN

Requirements:

Customer support background (internal or external) and/or Cash management background required
Accounting basic knowledge required
Experience with TMS and ERP applications required
Experience on treasury and accounting process design and best practices is required
Knowledge of QUANTUM and TRAX is a plus
Knowledge of Microsoft POWER BI or Microsoft Power App is a plus
Incident, Change and Problem management practice (ITIL or another framework) is a plus

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.

The future won’t wait, it’s time to make incredible happen. Are you ready?