Supply Chain Coordinator

Job Description

As part of the development of the Hewlett Packard Inc. Indigo Spare Parts Operations (SPO) we are establishing a team of Supply Chain Coordinators to be positioned in Sofia and support the project throughout EMEA. We are looking for smart, dynamic people willing to take on the challenge and join our international and culturally diverse team as a Supply Chain Coordinator.

Responsibilities

• Provide Inventory Management Control related to rework, scrap, relabeling, rebalancing, replenishment of stock, etc.
• Review requests to rebalance inventory to other regions other than EMEA, and evaluate the risk on service level versus EMEA inventory and usage
• Coordinate actions with logistics partner to block requested stock and/or all new incoming stock
• Review all Raw Material stock and analyze reason for having this stock by tracking history of receptions
• Review all Part Numbers’ statuses & stock inside a chain roll and analyze if relevant to keep current status
• Suggest actions to client (such as scrap, relabel, rebalancing, resale, stop repair, delete pending Distribution Order lines, etc.)
• Place Distribution Orders (DO) up to customers Backorders (BO) level on daily basis
• Change Distribution Orders Lines if requested by client
• Follow up on Distribution Orders until reception in warehouse
• Manage incidents at material reception with Logistics Partner
• Extract data from QAD (internal Indigo Spare Parts Operations tool) Inventory Movement linked
• Provide regular information regarding ETA (Estimated Time Of Arrival) to Customer Care Center and other SPO Teams
• Extract Level of Fulfilment data from Business Object System and run several excel macros (provided by client). Calculate Level of Fulfilment (Hit or Miss) based on exported data
• Responsible for Non-Standard Item Requests that require more specific actions and have specific approval process
• Responsible for reporting data to client on regular basis (daily/weekly/monthly) regarding different operational KPIs such as: ETA, TAT, SLA, LOF, Backorder Resolution, etc.
• Responsible for regular monitoring and populating and updating internal Share Point Sites containing critical information for other Spare Parts Operations teams
• Regular update of internal customer care tool
• Attending regular weekly update calls with different teams within the SPO organization
• Actively communicate via email to respond to SPO related questions and cases
• Proactively address issues that affect the quality of operations or have a negative financial impact on client to Senior/SME/TL/Client
• Develop independent decision-making ability in regards to daily operations and critical daily activities
• Support Junior Supply Chain Coordinator Activities

Requirements

• Bachelor’s degree
  •    At least 1 and a half years of relevant corporate experience. Experience in the field of procurement/dispatch/logistics or supply chain will be considered as an advantage.
  •    Excellent communication in English / C1 (Verbal and Written)
  •    Experience in Microsoft Excel. Advanced level required. Deeper Excel knowledge will be considered as an advantage.
  •    Understanding of Microsoft Share Point. 
  •    Highly motivated towards achieving targets and customer satisfaction
  •    Good team player
  •    Ability to work under pressure 
  •    Business knowledge and/or skills to understand and transform business requests to technical solutions
  •    Excellent communication and analytical skills

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives