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Solutions Manager Windows

City:  Sofia
Job Type:  Regular
Language:  English

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.

 

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.
 

Position Highlights:

Key Role Responsibilities: 

  • Delivery projects aligned with the strategy and roadmap for the Enterprise Computing services domain.
  • End to end technical accountability for plan, build and run and the successful delivery of technology projects and services as measured through value, cost, quality (service levels) and schedule.
  • Ensure compliance with and participate in continuous improvement of organizational standards, practices and methodologies
  • Define, track, measure and report on critical success factors and key performance indicators
  • Partner for success across the Information Technology ecosystem and with our business partners and our suppliers
  • Efficiently plan and manage projects and services, according to enterprise investments and strategies
  • Deliver projects, platform or service analysis, design, and build on computing technologies as necessary in a self-motivated manner and consistent with Engineering Release Plan and project deliverables
  • Drive benchmarking exercises to ensure the company IT remains within the top tier of best practices
  • Accountable for technical solutions that meet the needs of our business units in a cost-efficient manner
  • Ensure security standards and policies are implemented
  • Efficiently plan and manage projects and services capacity and demand by following the Information Technology and/or enterprise demand processes
  • Proactively lead through organizational change and the evolutions needed in the IT Way/Competencies
  • Implement best practices and continuous improvement programs 
     

Qualifications and Education Requirements:

  • Experience in a large, complex organization
  • 5+ years of wide-ranging and deep experience IT Operational Systems Windows (2003 to 2022), Clustering
  • Creating and managing virtual machines
  • 5+ years of technical leadership experience with increasing levels of accountability (desired)
  • Proven experience in Windows Operational Systems and support for big environments.
  • Strong understanding of infrastructure convergences and business benefits provided (highly desired).
  • Proven experience delivering technology projects and services, with excellent customer quality, cost and outcome measures
  • Understanding of ITIL frameworks, Agile and lean principles


IT skills:

  • Knowledge of ITIL process
  • Knowledge in Agile Methodology (Scrum and Scale Agile Framework highly desired)
  • Cloud knowledge and Architecture skills (desired)
  • VM Ware experience (desired)
  • Automation or Orchestration experience (highly desired) 
  • PowerShell (highly desired)

 

We offer:

  • Upskilling training programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and Sports initiatives

Sounds interesting? Connect with us, we are waiting for you.


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


Job Segment: Engineer, Consulting, Service Desk, Cloud, BPO, Engineering, Technology, Customer Service, Operations

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