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Service Desk Agent with French

City:  Sofia
Job Type:  Regular
Language:  French

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Position Highlights

Today we are giving the chance to become part of a Global Project in collaboration with one of the biggest technological companies in the world as a Service Desk Specialist French Language

•    Be the first line of inquiry for internal customer calls 
•    Real-time collection of customer/devices data and validation of its accuracy
•    Provide basic support and coordination for the management of processes and tools within the program
•    Ensuring that the customer is entitled to the service 
•    Manage service requests through phone

•    Fluency in French and English
•    Excellent communication and customer skills
•    Accuracy and precision 
•    Time management skills and ability to work with tough deadlines 
•    Attention to detail and good organizational skills


You will get:
•    Upskilling Training Programs
•    Recognition awards
•    Additional health coverage
•    Special offers and discounts
•    Food and Gift vouchers
•    Sport cards
•    Competitive remuneration package
•    Performance-based Bonuses
•    Charity and Sport initiatives


Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!


Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

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