Service Delivery Specialist - Monitoring & Integration

Responsibilities:

• Ensures the successful installation, integration, and deployment of monitoring tools applications, and solutions in various production and non-production environments
• Prepares and maintains technical documentation to assist with the operation, maintenance, and development of the monitoring.
• Analyses of reported incidents and problems for the applications, assessing patterns, making recommendations, and implementing monitoring solutions.
• Install monitoring tools application working with the infrastructure teams, and report application metrics with the ultimate goal of preventing problems and improving IT effectiveness.
• Creates and executes application and system test procedures after tools implementation
• Identifies critical business transactions and implements tools to manage alert and response
• Manage and ensure Security remediation Implementation for all findings
• Lead problem Management and resolution
• Provide Instrumentation for proactive diagnostic insight into the health of applications
• End-to-end ownership of managing the application of the tools and ensuring on-time updates, hotfixes & upgrades 
• Build a custom monitor to support new requirements
• Service maintenance employing ITIL principles
• Provide knowledge transfer to team members and IT teams on Monitoring Systems
• Ensure & maintain HLD, LLD & SOP across all technology & tools support
• Participate in the interview process for new engineers.
• Working with application and system owners to clarify monitoring requirements and business needs
• Collaborating with teams throughout IT to ensure that the proper use of the monitoring system is understood.
• Providing continuous suggestions for improved alert configuration and operational processes in relation to monitoring
• Serves as an escalation point or resource to system administrators for monitoring issues.

Tick the boxes:

• Up to 6 years of Installation, maintenance, and working knowledge of Infra & application monitoring tools, SolarWinds, OpsRamp, Dynatrace, New Relic, Prometheus & Grafana, ServiceNow ITOM, and equivalent.
• Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (infra, data, middleware, apps, etc.) 2 or more years of experience writing code (including Python, Shell Script, PowerShell; databases like MSSQL/Oracle. Basic understanding of modern software development methodologies (Object).
• Basic Knowledge of Server, Cloud, Virtualization, Database, Network, and Containers Administration.
• Good verbal and written communication skills in English

You will get:

• Competitive remuneration package;
• 24 days annual paid leave;
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more);
• Food vouchers - 80 BGN/month;
• Upskilling & reskilling training programs and e-learning hub;
• Diverse career growth opportunities;
• Recognition awards;
• Sports cards (partially covered by the employer) and company sports initiatives;
• Special company discounts;
• Various social and charity initiatives