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Service Delivery Specialist - Monitoring & Integration

City:  Sofia
Job Type:  Temporary
Language:  English

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.



  • Ensures the successful installation, integration, and deployment of monitoring tools applications, and solutions in various production and non-production environments
  • Prepares and maintains technical documentation to assist with the operation, maintenance, and development of the monitoring.
  • Analyses of reported incidents and problems for the applications, assessing patterns, making recommendations, and implementing monitoring solutions.
  • Install monitoring tools application working with the infrastructure teams, and report application metrics with the ultimate goal of preventing problems and improving IT effectiveness.
  • Creates and executes application and system test procedures after tools implementation
  • Identifies critical business transactions and implements tools to manage alert and response
  • Manage and ensure Security remediation Implementation for all findings
  • Lead problem Management and resolution
  • Provide Instrumentation for proactive diagnostic insight into the health of applications
  • End-to-end ownership of managing the application of the tools and ensuring on-time updates, hotfixes & upgrades 
  • Build a custom monitor to support new requirements
  • Service maintenance employing ITIL principles
  • Provide knowledge transfer to team members and IT teams on Monitoring Systems
  • Ensure & maintain HLD, LLD & SOP across all technology & tools support
  • Participate in the interview process for new engineers.
  • Working with application and system owners to clarify monitoring requirements and business needs
  • Collaborating with teams throughout IT to ensure that the proper use of the monitoring system is understood.
  • Providing continuous suggestions for improved alert configuration and operational processes in relation to monitoring
  • Serves as an escalation point or resource to system administrators for monitoring issues.

Tick the boxes:


  • Up to 6 years of Installation, maintenance, and working knowledge of Infra & application monitoring tools, SolarWinds, OpsRamp, Dynatrace, New Relic, Prometheus & Grafana, ServiceNow ITOM, and equivalent.
  • Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (infra, data, middleware, apps, etc.) 2 or more years of experience writing code (including Python, Shell Script, PowerShell; databases like MSSQL/Oracle. Basic understanding of modern software development methodologies (Object).
  • Basic Knowledge of Server, Cloud, Virtualization, Database, Network, and Containers Administration.
  • Good verbal and written communication skills in English

You will get:


  • Competitive remuneration package;
  • 24 days annual paid leave;
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more);
  • Food vouchers - 80 BGN/month;
  • Upskilling & reskilling training programs and e-learning hub;
  • Diverse career growth opportunities;
  • Recognition awards;
  • Sports cards (partially covered by the employer) and company sports initiatives;
  • Special company discounts;
  • Various social and charity initiatives

The future is here for the making. Are you ready? 


Let’s make the incredible happen.

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