Service Delivery Specialist - Monitoring & Integration

City: Sofia

Job Type: Regular

Language: English

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Position Highlights

Мust guarantee service operations and continuous improvement of the scope of IT Core Infrastructure in Data Centers, Cloud and Regions.

Contribute to application & infrastructure projects, as integrator, assisting on the technical architecture design but also coordinating the full delivery of infrastructure services for projects or solutions including computing, storage, network and security

Main responsibilities:

Experience and knowledge in Monitoring system solutions (SolarWinds, Grafana, Prometheus, Azure Monitoring, Dynatrace, etc.) – must have
Experience in API integrations and/or Automation tools such as Azure Logic Apps, Power Automate, etc. – must have
API integrations and/or Azure Logic Apps
Experience in Windows Server System Administration
Multi-technology tooling Virtualization, Networking, Database, Middleware, Containerization, Cloud
Know how to perform initial setup and troubleshooting operations
Understand how to monitor the state of a configuration item
Familiarity with DevOps and ITIL processes
ITSM experience - (ServiceNow)

Main requirements:

Minimum 3 years’ experience and knowledge in Monitoring system solutions (SolarWinds, Grafana, Prometheus, etc.)
Minimum 3+ years’ experience in Monitoring & Integration in Datacenter & Cloud applications and / or infrastructure
Experience in API integrations and/or Azure Logic Apps
integration Experience on Infrastructure Maintenance Support in a very diverse IT landscape
Proven experience in production environments / critical operations

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to make incredible happen. Are you ready?