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Service Delivery Specialist Linux Cloud Services

City:  Sofia
Job Type:  Regular
Language:  English

About Akkodis:
Akkodis is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With a shared passion for technology and talent, 50 000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA, and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents, and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group.
Akkodis is a commercial brand under which both AKKA and Modis entities operate.

Position Highlights:

The Service Delivery Specialist Linux Cloud Services position’s purpose is to ensure that all IT Services related to support activities for the critical Data Center environment are delivered effectively and efficiently ensuring business continuity. You’ll be a key player in the relationship among all other IT areas and external partners, including projects and applications teams. Being part of the team, the Specialist needs to be flexible and able to adapt itself to the evolution of IT solutions.

Day-to-day activities:

  • Providing or working in cooperation with peers, higher level of support, and/or vendors to provide Root Cause and permanent fixes for major outages, reoccurring issues, problematic areas, and services (Problem Management)
  • Monitoring and analyzing performance, implementing measures likely to improve the quality or productivity 
  • Monitoring, controlling, and supporting service delivery; ensuring systems, methodologies, and procedures are in place and followed
  • Ensuring excellent communication and collaboration between Applications and Infrastructure teams. Taking active participation in joint troubleshooting and supporting activities with the infrastructure (On-Prem) teams for issues spanning between On-Prem and Cloud infrastructure
  • Monitoring incidents, organizing identification of the root cause, coordinating actions to restore services
  • Maintaining the escalation list updated for each of the services needed to keep the environment running

Professional Experience:

  • 5+ years of professional experience in Support Function in the Linux environment
  • Linux distribution (preferred Red Hat, Suse, and Oracle), standalone or clustered
  • Experience in installing Linux environments manually and automated on physical and virtual environments
  • Knowledge of Data Center infrastructure technologies (Blades, Middleware, Storage, Backup, Network) 
  • Handling remote troubleshooting equipment and virtual environment
  • Performing quick health assessment of the product to make sure its critical functionalities are operational
  • Fluent in English both written and spoken

You will get:

  • Competitive remuneration package
  • Performance-based bonuses
  • Referral bonus program
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
  • Free Psychological Counselling via Green Line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sportscards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?

Job Segment: Cloud, Linux, Open Source, Testing, Consulting, Technology, Service

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