Service Delivery Specialist - Compute

Job Description

Senior level position requiring a minimum 5-7 years of experience in Azure/DevOps Support acting as Analyst/Engineer in change or supporting Enterprise Hybrid environment with mission-critical applications.

Main responsibilities:

•    Act as Support Engineer in the Cloud: Utilizing the existing LDC processes (Incident, Change, Problem, Request, etc.) deliver high quality and timely support to the LDC Hybrid Cloud infrastructure
•    Ensure the documentation of the solution is up to date. 
•    Performs a permanent inventory and manages the different components. 
•    Monitors and analyzes performance, implements measures likely to improve the quality or productivity. 
•    Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed. 
•    Ensure excellent communication and collaboration between Applications and Infrastructures teams. 
•    Take active participation in joint troubleshooting and support activities with the infrastructure (On-Prem) teams for issues spanning between On-Prem and Cloud infrastructure 
•    Support Patching & Vulnerability management activities based on Patching team report and Defender for Cloud recommendations. 
•    Follow transition to run routine with project team, understand the new solution (architecture, requirements, process, documentation). 
•    Develop Left Shifting approach with monitoring teams and Service Desk (L1 & L2) 
 

Main requirements:

•    Proven experience in Support Function in Azure Services domain (5+ Years). 
•    Experience as DevOps Support in a very diverse IT landscape. 
•    Experience on Infrastructure Maintenance Support in a very diverse IT landscape. 
•    Knowledge of Hybrid (OnPrem + Cloud) infrastructure technologies. 
•    Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network). 
•    Proven experience in production environments / critical operations. 
•    ITIL Foundation certified. 

•    AZ-104 (Microsoft Azure Administrator)
•    AZ-900 (Azure Fundamentals)

Main technologies:

•    General Azure Cloud Administration
•    Experience with Microsoft support and process
•    Azure IaaS Layers, Azure AD – user and groups
•    Azure IaaS (compute and networking layers)
•    Windows Server System Administration (2008 R2 and above)
•    Storage Account (Blob, File Share) 
•    Kubernetes / AKS & Kubernetes Pods
•    Key Vault, DNS Zones, Virtual Networks
•    Application Gateway (Load balancers and Web Application Firewall)
•    PowerShell scripting