Service Delivery Specialist Automation

Position Highlights

Service Delivery Specialist Automation must guarantee service operations and continuous improvement of production/application/ infrastructure services; to reconcile project management, customer satisfaction and contract compliance with an economic reality. 

Main responsibilities:

•    Global workload automation in hybrid infrastructure: Datacenter & Cloud
•    Central interface to design and schedule simple and complex workflows
•    Job and Batch Scheduling - Act as escalation point of contact to L1 teams, also assisting in the relationship with L3/Architect teams and vendor.

•    Use Ansible, Terraform, Power Apps, OpCon to design, implement, and optimize automation solutions that drive operational efficiency and reliability across IT systems.
•    Utilize scripting languages such as Bash, Python and PowerShell to develop and maintain automation solutions that streamline IT operations.
•    Design and implement automation workflows in Azure DevOps Pipelines for continuous integration and continuous deployment (CI/CD) processes.
•    Work with REST APIs to integrate different systems and tools for seamless communication.
•    Develop a deep understanding of Azure Cloud’s native automation tools and services (such as
•    Azure Automation, Logic Apps, and Azure Functions) to design and implement scalable, cloud-based automation solutions.

Main requirements:

•    Ansible - Experience in writing Ansible playbooks for configuration management and automation tasks.
•    REST API - Knowledge and experience in interacting with RESTful APIs for automation and integration purposes.
•    Linux Administration – bash scripting; management of Cron as job scheduling.
•    Understanding the day-to-day operational work for the OS.
•    Windows Administration - PowerShell scripting; including management of Windows Task
•    Scheduler; Understanding the day-to-day operational work for the OS.
•    Batch and Scheduling systems – OpCon
•    Windows package manager – Chocolatey
•    IaC - Terraform
•    Experienced with DevOps and Agile

Nice to have:

•    Monitoring Tools (SolarWinds, Azure Monitor & Application Insights, Grafana)
•    Citrix VirtualApps (ex Xenapp) /Apache/Tomcat/Jboss/WildFly/IIS/DotNet
•    Azure DevOps Pipelines - Proficiency in setting up and configuring CI/CD pipelines for application deployment.
•    Azure Cloud - Understanding of Azure services, resource provisioning, and management

•    Azure DevOps Pipelines - Proficiency in setting up and configuring CI/CD pipelines for application deployment.
•    Azure Cloud - Understanding of Azure services, resource provisioning, and management.
•    PowerApps and PowerBI
•    Monitoring Auto-healing actions – Develop auto-healing mechanisms across cloud and
•    hybrid environments, including health probes, failure detection, and automated remediation workflows