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Service Delivery Specialist (Web and Middleware)

City:  Sofia
Job Type:  Regular
Language:  English

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

Currently, we are looking for a Service Delivery Specialist (Web and Middleware) to join our community of experts.

Position Highlights


  • Contributing to application & infrastructure projects, as integrator, assisting on the technical architecture design 
  • Coordinating the full delivery of infrastructure services for projects or solutions including computing, storage, network and security
  • Designing, installing, configuring, testing, managing, monitoring, supporting, and troubleshooting all server, storage & backup components of the Global Data Centers and Cloud Services.
  • Creating and Updating Documentation and Diagrams for delivered environments and ensures Audit Compliance.
  • The connection with all service vendors like Microsoft, Cisco, Redhat, Vmware, Ansible etc., for management and support of infrastructures
  • Ensuring and validate with the vendors (Hardware / Technical / Collocation) that the technical and operational documentation is in place
  • Conducting investigations on system performance, making proposals for improvements and implementing them when appropriate


  • 3 to 5 years of experience in in Data Center/Cloud and Infrastructure domain with infrastructure integration projects and application support. 
  • Thorough knowledge of VMware and / or Citrix, Windows and ESX environments 
  • Global understanding of middleware tiers (MSSQL databases, Oracle databases, backup & recovery processes)
  • Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network, Citrix) 
  • Proven experience in application integrations especially on .NET / JAVA application frameworks
  • Experience with web services, apache t, jboss, tomcat
  • Familiarity with DevOps and ITIL processes
  • Know how to perform all basic setup and troubleshooting operations
  • Be capable of applying the vendor upgrades 
  • Proven experience in remote managing Datacenter vendors in order to Order racking / unracking of equipment

We offer:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and sport initiatives

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality

Job Segment: Middleware, Oracle, Database, Application Developer, Cloud, Technology

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