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Service Delivery Manager - Software

City:  Sofia
Job Type:  Regular
Language:  English

About Akkodis:


Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.


With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. Our pioneering approach empowers businesses to explore, innovate and accelerate new possibilities while creating a dynamic culture for our people.

Our people are the foundation of our success. That’s why we champion a company culture where talent is celebrated, and diversity is embraced.

Position Highlights


The Service Delivery manager is responsible for providing strategic leadership and oversight for all aspects for Application Maintenance and Support, Software Development, Design, Testing and Engineering services. 
The responsibility extends across multiple functional areas, internal and outsourced client projects, and diverse teams. 
The role will have a strong focus on optimizing the operations for software delivery to existing and future clients.


Main Responsibilities:


•    Oversees and improves the software engineering function in developing, releasing, and maintaining software applications.
•    Stimulate hiring, career plans, training as well as performance reviews for software engineering team.
•    Contribute to the solutioning, planning, and delivery of the service offering roadmaps, working with management as required to ensure achievement of the objectives.
•    Interact with clients, product managers, and developers to envision, model and provide initial models and designs that can be built.
•    Make high-level design choices and define software coding standards, tools, and platforms.
•    Establish agile teams and implement metrics to optimize team delivery and measure business agility in terms of predictability, reliability, and adaptability.
•    Work with clients and colleagues to define scope, solutions, define requirements, and assist in developing an executable plan, and identify resource needs, timelines, and costs.




•    Showcases minimum 5 years of demonstrated experience in an engineering management capacity. 
•    Has led transformation projects, worked with clients, and delivered solutions successfully. 
•    Brings experience in Agile development, software architecture, high-level comprehension of design patterns for scalable and sustainable software development.
•    Extensive background leading, designing, developing, and delivering software solutions.
•    Experience with software development lifecycle (SDLC) process and service-oriented architecture (SOA).
•    Bachelors in computer science and Engineering.
•    MBA or MS in computer science preferred.


Required skills:

•    Engineering Management
•    Technology Leadership 
•    Software Development Operations Management
•    People management



You will get:


  • Competitive remuneration package
  • Referral bonus program
  • 25 days of annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives


The future is here for the making. Are you ready? Let’s make incredible happen.

Job Segment: Test Engineer, Testing, Consulting, Service Manager, Computer Science, Engineering, Technology, Service, Customer Service

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