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Server Desk Agent with German

City:  Sofia
Job Type:  Regular
Language:  German

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. Our pioneering approach empowers businesses to explore, innovate and accelerate new possibilities while creating a dynamic culture for our people.

Our people are the foundation of our success. That’s why we champion a company culture where talent is celebrated, and diversity is embraced.

About the role:


You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

This role covers 12 hour shifts from 07:00 to 19:00 and from 19:00 to 07:00.



  • Server-side day to day work: server restart, service check, and restart; Eventviewer / syslogs check; System resource usage check (CPU, filesystem, RAM)
  • Data Protector server-side issues: investigate in Back up Log within Data Protector; online Backup job restart; offline SAP/Oracle backup check (~ log check)
  • SAP systems troubleshooting and problem removal; usage of SAP transactions; service- stop/restart; error log check
  • Database (MSSQL, Oracle) troubleshooting, service/instance – stop/restart; tablespace modification; work with wallets (Oracle Transparent Data Encryption (TDE))
  • Postfix/Exchange servers  troubleshoot; problem confirmation and ticket dispatch;
  • Server Hardware  general hardware failure diagnosis; opening and coordination of hardware cases with the corresponding HW and Data Centre teams;
  • Handle E-mails - Service requests are received via e-mail, which can result in opening of tickets;



  • High level of written and verbal German language;
  • Ability to research and find solutions when  encounters unfamiliar technical situations
  • In-depth knowledge of: (Windows Server 2003/200,Linux RHEL/SuSe,HP-UX,Database (MSSQL, Oracle),SAP,Data Protector)


You will get:


  • Competitive remuneration package
  • Performance-based bonuses
  • Referral bonus program
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s 
time to make incredible happen. Are you ready?


Job Segment: System Administrator, Testing, Database, Oracle, Technology, Customer Service

Apply now »