Share this Job
Apply now »

Server Desk Agent with German

City:  Sofia
Job Type:  Regular
Language:  German

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.


With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

Position Highlights

As a Server Desk Agent you will be responsible for:

  • Receiving tickets, which are automatically generated from notification systems or monitoring tools for a large variety of supported technologies
  • Troubleshooting the reported errors on the server-side and/or determine the root cause
  • Server-side day to day work are: server restart, service check, and restart, Event viewer/sys logs check, system resource usage check (CPU, file system, RAM)
  • Managing high priority tickets In the cases when the Server desk agent does not have the right to resolve the issues, the tickets are dispatched accordingly to the next level support teams. No end-user calls are expected. Telephone and e-mail communication is performed with the client’s IT representatives

If you have:

  • High level of written and verbal English and German
  • Ability to work on a 24x7 shift rotation
  • Strong technical skills
  • Ability to proactively learn new technologies, processes and search for solutions

As an advantage will be considered: 

  • Ability to work with little or no supervision
  • University degree in IT/Computer science or professional certification
  • Strong analytical troubleshooting skills
  • Understanding of at least one of the following technologies
  • Linux/ Linux Server
  • Windows Server
  • Web applications (e.g. Apache, Tomcat)
  • SAP

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards  
  • Competitive remuneration package  
  • Performance-based bonuses
  • Charity and Sport initiatives 


Sounds interesting? Connect with us, we are waiting for you.


Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: ERP, Consulting, Computer Science, SAP, Service Desk, Technology, Customer Service

Apply now »