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Server Desk Agent with German

City:  Sofia
Job Type:  Full-Time
Language:  German

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.
 

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Server Desk Agent with German.


As a Server Desk Agent you will be responsible for:

  • Receiving tickets, which are automatically generated from notification systems or monitoring tools for a large variety of supported technologies
  • Troubleshooting the reported errors on the server side and/or determine the root cause
  • Server-side day to day work are: server restart, service check, and restart, Event viewer/sys logs check, system resource usage check (CPU, file system, RAM)
  • Managing high priority tickets In the cases when the Server desk agent does not have the rights to resolve the issues, the tickets are dispatched accordingly to the next level support teams. No end-user calls are expected. Telephone and e-mail communication is performed with the client’s IT representatives

 

If you have:

  • B2 level of written and verbal English and German
  • Ability to work on a 24x7 shift rotation
  • Strong technical skills
  • Ability to proactively learn new technologies, processes and search for solutions

 

As an advantage will be considered: 

  • Ability to work with little or no supervision
  • University degree in IT/Computer science or professional certification
  • Strong analytical troubleshooting skills
  • Understanding of at least one of the following technologies
  • Linux/ Linux Server
  • Windows Server
  • Web applications (e.g. Apache, Tomcat)
  • SAP

 

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives

 

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


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