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Senior Active Directory Support Specialist

City:  Sofia
Job Type:  Full-Time
Language:  English

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build a career in one of the biggest corporations worldwide at the position of Senior Active Directory Support Specialist.




·       Troubleshoot/identify the root cause of problems in case AD provisioning is not working as expected;

·       Using FIM and MIM for regular provisioning tasks;

·       Update status of tickets in the system accordingly;

·       Implement minor/major project change request or enhancements and workarounds. Support change and release Management activities for the same;

·       Support domain level problems (with help from L3 team as required);

·       Create monitoring scripts. Maintain & Develop Scripts for automation on PowerShell;

·       On-call Support for high priority tickets, activities during weekends and holidays.




·       Relevant experience as per the above duties;

·       Advanced skills in Active Directory provisioning (experience with FIM and MIM);

·       PowerShell scripting;

·       Customer orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution;

·       Capable of being self- managed;

·       Proven role model and team player;

·       Excellent customer service, telephone, oral and written skills;

·       Fluent in English.


What we offer:


·       Upskilling Training Programs

·       Recognition awards

·       Additional health coverage

·       Special offers and discounts

·       Food and Gift vouchers

·       Sport cards  

·       Competitive remuneration package 

·       Performance-based bonuses

·       Charity and sport initiatives


If you believe you meet the above-stated requirements, please apply by sending your CV in English.



Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

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