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Resource Coordinator with English Language

City:  Sofia
Job Type:  Temporary
Language:  English

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Currently, we are looking for a Resource Coordinator with English Language to join our community of experts.

Position Highlights


As a Resource Coordinator with English you will be responsible for: 

  • Monitoring the end-to-end process and keeps the customers informed
  • Keeps detailed case documentation and escalates complex issues
  • Manages multiple tasks or cases simultaneously with minimal supervision
  • Timely manages and verifies the service requests of customers through different access channels.

 

If you have:

  • Written and verbal fluency in English
  • High School/ Bachelor/ Master Degree
  • Excellent oral and written communication skills and customer focus
  • Analytical and problem-solving skills
  • Time and self-management skills and working with tough deadlines
  • Ability to work with business processes
  • Good computer literacy – (MS Office) 

 

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives


For us, understanding your ambitions and helping you to achieve them is just the beginning of our task. We will train and encourage you to innovate and unlock new ways of working.

 
Join our global community now!


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


Job Segment: Engineer, Application Developer, Service Desk, BPO, Data Center, Engineering, Technology, Customer Service, Operations

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