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Program Manager

City:  Sofia
Job Type:  Regular
Language:  English

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.


Today we are giving the chance to continue your career as part of a Global Project in collaboration with one of the biggest technological companies in the world as Program Manager who will be responsible for implementing instructions, strategy and managing the program strategically and operationally across different locations. 


The role will be partnering with the client to understand the business needs, suggest and implement new processes to improve efficiency, scalability and consistency, and manage the overall day to day operations of the program.  


This role should provide a single point of accountability for the Global operations. One of the main priorities will be to establish a global service delivery alignment and best practice exchange across the regions. The role should oversee global compliance, operations and program scalability – demand, supply and future growth.  


Position Highlights




Program Management 

  • Lead globally a drive program and supervise teams in accordance with Client’s instructions 
  • Partner at the Strategic level with the client to further develop and evolve the Drive program
  • Act as the point of contact to the Client on all issues related to the program
  • Provides regular status updates/reports to the client and the global PMO team 

Operations Management 

  • Lead a team of Regional Managers and drive performance and continuous service improvement 
  • Manage tactical work including but not limited to VMS data maintenance and clean up, invoicing, new countries onboarding/launch 
  • Oversee recruitment and hiring globally for the program. 

Reporting and Compliance 

  • Ensure the teams adhere to all applicable compliance processes and policies across all regions including but not limited to hiring, maintenance of office space and working with client data. 
  • Monthly & Quarterly reporting 



  • 3-5 years on a senior operations management role
  • People management experience 
  • Experience in managing client relationship 
  • Excellent problem solving and decision making skills
  • GIS and Logistics experience would be considered as an advantage
  • Project Management training/certification would be an advantage   


You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and Sport initiatives


Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!


Sounds interesting? Connect with us, we are waiting for you.


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

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