Process Specialist

City: Sofia

Job Type: Regular

Language: English

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About The Role:

The Process Specialist is responsible to support the implementation and regular operation of ITIL aligned processes (Change Management/ Problem Management/ Capacity & Capability Management/ Resource Management). In addition, the Process Specialist ensures that expectations with regards to time-frames, compliance, quality, process related targets are met. This should be achieved through ongoing coordination, communication, planning and executing on cross-team level.

Responsibilities:

Support one or more ITIL aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals
Apply subject-matter expertise and analytical skills to evaluate process change impacts from operational perspective
Directly communicate with process owners/stakeholders regarding related tasks and operational updates
Efficiently use all related tools to enhance performance according to the set parameters
Act as subject matter expert for the related processes for both internal and external contacts
Ensure that processes are followed, and planned tasks are done on time
Propose and execute corrective/preventive actions aiming process improvement
Design and automate statistics and reports as per process requirements and customer needs
Communicate with external HP customers and vendors if needed
Be responsible for respective documentation and data management
Handle administrative tasks related to daily process support and overall process functionality

Key deliverables:

Ensure that procedures/policies are strictly followed
Labor legislation is strictly adhered
Process steps are strictly followed and documented
Process changes are communicated and validated in a timely manner
Process metrics are reported in set deadlines at required quality level

Requirements:

Typically 5+ years of established and proven track record in Service Management and/or Business Planning functions
Bachelor/Master educational degree in one of the following areas: business planning / management, operational management
Experience with MS Core Suite and Visio
Project Management experience, especially with Implementation and (Continuous) Service Improvement projects
Process Thinking
Data analytics skills and ability for data-driven decision making

You will get:

Competitive remuneration package
Performance-based bonuses
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
Free Psychological Counselling via Green line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.