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Process Specialist

City:  Sofia
Job Type:  Regular
Language:  English

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.


With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About The Role:

The Process Specialist is responsible to support the implementation and regular operation of ITIL aligned processes (Change Management/ Problem Management/ Capacity & Capability Management/ Resource Management). In addition, the Process Specialist ensures that expectations with regards to time-frames, compliance, quality, process related targets are met. This should be achieved through ongoing coordination, communication, planning and executing on cross-team level.  



  • Support one or more ITIL aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals
  • Apply subject-matter expertise and analytical skills to evaluate process change impacts from operational perspective
  • Directly communicate with process owners/stakeholders regarding related tasks and operational updates
  • Efficiently use all related tools to enhance performance according to the set parameters
  • Act as subject matter expert for the related processes for both internal and external contacts
  • Ensure that processes are followed, and planned tasks are done on time
  • Propose and execute corrective/preventive actions aiming process improvement
  • Design and automate statistics and reports as per process requirements and customer needs
  • Communicate with external HP customers and vendors if needed
  • Be responsible for respective documentation and data management
  • Handle administrative tasks related to daily process support and overall process functionality


Key deliverables:

  • Ensure that procedures/policies are strictly followed
  • Labor legislation is strictly adhered
  • Process steps are strictly followed and documented
  • Process changes are communicated and validated in a timely manner
  • Process metrics are reported in set deadlines at required quality level


  • Typically 5+ years of established and proven track record in Service Management and/or Business Planning functions
  • Bachelor/Master educational degree in one of the following areas: business planning / management, operational management 
  • Experience with MS Core Suite and Visio
  • Project Management experience, especially with Implementation and (Continuous) Service Improvement projects
  • Process Thinking 
  • Data analytics skills and ability for data-driven decision making



You will get:

  • Competitive remuneration package
  • Performance-based bonuses
  • Referral bonus program
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives

The future is here for the making. Are you ready?


Let’s make the incredible happen.

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