Process Engineer

Job Description

The Process Specialist supports the implementation and regular operation of ITIL aligned processes (Change Management/ Problem Management/ Capacity & Capability Management/ Resource Management/ Records Management/One-Lead/ ORC One-Stop-Shop, etc.).

Responsibilities:

• Support one or more ITIL aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals
• Apply subject-matter expertise and analytical skills to evaluate process change impacts from operational perspective
• Directly communicate with process owners/stakeholders regarding related tasks and operational updates
• Efficiently use all related tools to enhance performance according to the set parameters
• Ensure that processes are followed, and planned tasks are done on time
• Propose and execute corrective/preventive actions aiming process improvement
• Design and automate statistics and reports as per process requirements and customer needs
• Act in close cooperation with other teams and organizations to achieve defined goals
• Communicate with external customers and vendors if needed
• Be responsible for respective documentation and data management
• Handle administrative tasks related to daily process support and overall process functionality

Key deliverables:

• Ensure that procedures/policies are strictly followed
• Labor legislation is strictly adhered
• Process steps are strictly followed and documented
• Process changes are communicated and validated in a timely manner
• Process metrics are reported in set deadlines at required quality level

Requirements:

• Bachelor/Master educational degree in one of the following areas: business planning / management, operational management
• Positive can-do attitude;
• Excellent communication skills in English
• Good at planning and working in short timelines
• MS Office, Sharepoint
• Reporting tools /Data management
• Great understanding of services practices, delivery methodologies, escalation management

It is an advantage to have:

• Moderate level of planning, LSS
• Understanding in cross-functional environment, digital transformation, problem management
• Experience in multiple functions (e.g. business, sales, marketing)

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives