Power BI Developer

City: Sofia

Job Type: Regular

Language: Bulgarian

About Akkodis

Akkodis is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.

As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields.

We Are Akkodis. Making the future smarter for everyone.

Job Description

This function analyzes data collected from customer touchpoints and generates insights to help drive a positive ownership experience. The service is tasked with monitoring performance of operational and feature based (remote services) goals. It is also responsible for advanced analytics, predictive modeling, telephony analytics and development of queries and reporting in backend databases utilizing various SQL syntaxes (and other analytic tools).

Main responsibilities:

Monitor data accuracy in reports and ensure any discrepancies or issues are managed
Create and maintain operational and other agreed reports, ensuring that reports are published on time.
Create ad-hoc reports as requested in the timeframes agreed
Manage report enhancement process from request to delivery
Telephony Analysis and Reporting (Real time, Historical, IVR Deflection Analysis, etc.), Salesforce Report Development / Maintenance (Out of the box Reports, Dashboards, Einstein Analytics Dashboards, Einstein Predictive Analytics
Provide input for CRM development to support contact reason identification, reporting capabilities and future analytics
Development and ongoing maintenance of operational dashboards and reporting tools
Responsible for timely analysis of customer information and contact drivers to support Customer Care, issue resolution and provide input for future development of connected features and services
Provide reporting to manage effectiveness of customer facing knowledge and self-service strategies
Conduct data mining, build predictive models and make recommendations to anticipate future customer demands and increase call center efficiencies and effectiveness
Incorporate accurate integration of artificial intelligence/machine learning models into future enterprise strategies

Key Skills:

Goal-oriented and self-directed
Demonstrated enthusiasm and ability to drive change
Strong verbal and written communication skills
Read only SQL Syntaxes (DB2, Microsoft SQL Server, Postgres, Greenplum)
Intermediate experience using statistical/data software packages (QlikSense, SPSS, SAS, R, Python, etc.)
Expert level proficiency in Microsoft Business Suite (Excel, PowerPoint, VBA)

You will get:

•   Competitive remuneration package
•   Referral bonus program
•   25 days of annual paid leave
•   Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
•   Free Psychological Counselling via Green line and on the spot
•   Newborn or newly adopted child bonus
•   Food vouchers - 150 BGN/month
•   Upskilling & reskilling training programs and e-learning hub
•   Diverse career growth opportunities
•   Recognition awards
•   Sports cards (partially covered by the employer) and company sports initiatives
•   Special company discounts
•   Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?