Operations Financial Analyst

Responsibilities:

• Development and implementation of a Financial Forecast Process for the products in scope. 
• Maintain financial model to record key 3rd party supplier costs of services across multiple geographic sites using a mix of cost models (ASH, FTE and Volume based).
• Update financial model with forecasted customer contact volumes provided by the local entities.  
• Verification of 3rd party supplier invoices against contract and actual volumes/headcount, and resolve any discrepancies
• Report monthly actual costs to Senior Management
• Track spend against Purchase Orders and Budget
• Understand the impact of changes to the cost model and suggest mitigation when budget overspend is forecast
• Ensure that 3rd party supplier invoices are paid within contractual timescales
• Ensure internal cross charging of 3rd party supplier invoices are processed to the local entities according to agreed timescales
• Forecast other future spend activities and suggest options for cost saving when forecast predicts expenditure above agreed Budget
• Raise/request for Pre-Approval/Purchase Orders
• Maintain SharePoint sites (incl. accesses control, uploading documents, etc)
• Manipulating financial spreadsheets to show snapshot relevant to level of management reporting required
• Produce cost/volume scenarios as required
• Submit month end accruals to Finance
• Support the Contract Managers with the drafting of Contractual Change Requests as needed

Requirements:

• 3+ years' experience in the following areas: WFM Forecasting or Operations for multi-lingual/multi-site contact centers.
• Experience working with Contact Center BPO Suppliers or organizations.
• Fluency in English
• Strong analytical skills and experience managing and/or analyzing large amounts of data
• Strong command of EXCEL macros and functions as well as other MS tools; Word & PowerPoint
• Familiarity of SAP to be able to set up and manage PR’s and PO’s as well as ability to query accounts and calculate accruals. 
• High level of numeracy
• Proven ability to manage own workload and manage to tight deadlines
• Excellent communication skills with ability to build relationships at all levels

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives