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Operations Delivery Manager (HR Services)

City:  Sofia
Job Type:  Full-Time
Language:  English

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.


Due to our rapid growth we are looking for Operation Delivery Manager who will have the responsibility of all aspects of operational delivery for the HR Services and establishing new processes.

As Operations Delivery Manager you will be responsible for: 


  • Client Relationship Management
  • SLA Management
  • Organizational Effectiveness
  • Service Delivery Risk Management
  • Service Transition Management
  • Strategic Operational Planning
  • Financial Management
  • People Management


The minimum requirements for the position are:


  • At least 3 years of experience in ITO, BPO or Shares Service Centre industry
  • At least 3 years client relationship and negotiations experience
  • At least 3 years of experience at operations management position
  • Solid experience and knowledge of all aspects of HR and Recruitment Services
  • Bachelor’s or higher degree in Human Resources, Organizational Psychology, Business administration or equivalent
  • Accuracy and strong organizational skills
  • Ability to multi-task in a dynamic environment.
  • Ability to lead on major change initiatives and role model effective change management
  • Strong leadership skills
  • Excellent communication skills
  • Excellent MS Office skills (Excel proficiency)
  • Strong analytical thinking and data manipulation skills
  • Fluency in English


You will get:


  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards  
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: Operations Manager, Engineer, Service Desk, BPO, Operations, Engineering, Customer Service

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