Onsite Support Analyst 0.5 FTE

City: Sofia

Job Type: Regular

Language: English

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Position Highlights

If you are looking for a half-day employment - Onsite Support Analyst Role provides a desktop support expertise and is responsible for computer hardware, software (location specific or global) and peripherals. Onsite Support acts as a second point of escalation for the resolution of IT equipment (desktop, laptop, smartphone, printer, network, server,etc.) related incidents, service requests, and connectivity issues as well providing local hands-on support for projects (location specific or global).
The Onsite Support Analyst role also enforces company’s IT policies and procedures.

Main responsibilities:

•   Provides second-line investigation and diagnosis
•   Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
•   Communicates with client regarding incident progress
•   Performs staging of PCs
•   Performs IMAC (Install, Move, Add and Change)
•   Conducts hardware and software maintenance and support
•   Troubleshoots and resolves PC incidents and/or VIP requests
•   Coordinates with Service Desk for hardware repair
•   Assists with Security Officer on IT security issues and virus elimination
•   Creates/maintains documentation
•   Local network support and/or assists centralized Network team
•   Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring and troubleshooting
•   User account creation/deletion and file permissions
•   Backup management and maintenance

Main requirements:

•   Windows system administration
•   iOS / Android
•   O365
•   Active Directory
•   SCCM
•   ITSM tools
•   Strong Troubleshooting Skills
•   ITIL foundation is a plus
•   Willingness to work flexible hours when needed
•   Initiative
•   Ability to write technical support documentation a plus
•   Excellent customer interface skills
•   Good interpersonal communication skills

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to make incredible happen. Are you ready?