Onsite Delivery Case Manager with French Temp

City: Sofia

Job Type: Temporary

Language: English

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation
and digital transformation.
With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key
technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.
As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital
fields.
We Are Akkodis. Making the future, smarter for everyone.

Responsibilities:

Timely manages and verifies the service requests of customers through different access channels;
Responsible for monitoring the end-to-end process and keeping the customers informed;
Keeps detailed case documentation and escalates complex issues;
Manages multiple tasks or cases simultaneously with minimal supervision.

Requirements:

Written and verbal fluency in French and English;
High School/ Bachelor/ Master Degree;
Excellent verbal and written communication skills and customer focus;
Analytical and problem-solving skills;
Time and self-management skills and working with tough deadlines;
Ability to work with business processes;
Good computer literacy – (MS Office).

You will get:

Competitive remuneration package;
24 days annual paid leave;
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more);
Food vouchers - 80 BGN/month;
Upskilling & reskilling training programs and e-learning hub;
Diverse career growth opportunities;
Recognition awards;
Sports cards (partially covered by the employer) and company sports initiatives;
Special company discounts;
Various social and charity initiatives.

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to start engineering a smarter future. Are you ready?