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Onsite Delivery Case Manager with German

City:  Sofia
Job Type:  Temporary
Language:  English

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

Currently, we are looking for Onsite Delivery Case Manager with German to join our community of experts and take part in a Temporary project.

Job Description


On this role you will be responsible for:

  • Monitoring the end-to-end process and keeps the customers informed;
  • Keeps detailed case documentation and escalates complex issues; 
  • Manages multiple tasks or cases simultaneously with minimal supervision;
  • Timely manages and verifies the service requests of customers through different access channels.


If you have:

  • Written and verbal fluency in German;
  • High School/ Bachelor/ Master Degree;
  • Excellent oral and written communication skills and customer focus;
  • Analytical and problem-solving skills;
  • Time and self-management skills and working with tough deadlines;
  • Ability to work with business processes;
  • Good computer literacy – (MS Office);

You will get:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package
  • Charity and sport initiatives


Please have in mind that the contract is Temporary.

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online.

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.

Job Segment: Consulting, Service Desk, Application Developer, BPO, Data Center, Technology, Customer Service, Operations

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