Non-Voice Customer Representative

About the Role

Today we are giving you the chance to build a career in one of the biggest technology companies in the position of Non-Voice Customer Representative (Temporary contract with the potential of further continuation).

Day-to-Day Responsibilities:

• Be the main point of contact for task and project related matters for HPE partners;

• Respond to Partner queries in a timely and accurate way, via email or chat;

• Perform various administrative and operational tasks as per requirements;

• Follow up with Partners within appropriate service level agreement (SLA);

• Manage and prioritize multiple tasks or cases simultaneously with minimal supervision;

• Work together with other team members and meet required team KPI’s.

Requirements:

• Fluent in written and verbal English;

• Bachelor’s Degree in Business or equivalent;

• Strong planning, organizing and multitasking skills;

• Proactive team player with ability to work with deadlines and under pressure;

• Ability to operate effectively within a virtual (cross-cultural) team;

• Good computer literacy – MS Office.

You will get:

• Competitive remuneration package;

• 24 days annual paid leave;

• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more);

• Food vouchers - 80 BGN/month;

• Upskilling & reskilling training programs and e-learning hub;

• Diverse career growth opportunities;

• Recognition awards;

• Sports cards (partially covered by the employer) and company sports initiatives;

• Special company discounts;

• Various social and charity initiatives.