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Multi-Technology Junior Support Engineer

City:  Sofia
Job Type:  Full-Time
Language:  English

Modis is an international company, part of the Adecco Group family, which provides IT outsourcing services and solutions to customers from all over the world. 

With more than 15 years of experience on the local market, in Modis Bulgaria, we effectively deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to customers from around the globe. 

 

Currently, we are looking for Multi-Technology Engineers to work on-site with our customer DXC Technology, investigating issues and incidents that occur within our customer’s IT environments. This position is an ideal opportunity to develop technical and organizational skills in a global IT environment. 

 

Main Responsibilities:

 

•    Take ownership of any assigned incidents, update the incident and begin an investigation;
•    Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible;
•    Efficient usage of technical scripts, diagnostic tools, and a known error database is required;
•    Detection and initiation of the Problem record (PMR) - Initial categorization, classification, and prioritization of the problem record;
•    Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
•    Perform any administrative, operational or service related tasks with the highest quality and according to predefined timelines.

 

Requirements:


•    Minimum 1 year of experience in IT Operations, infrastructure services support (Systems NT, UX, Backups, DB’s or Network management), operations monitoring and end-user support;
•    A good understanding of Server Administration with a CCNA (for Network Roles) or an MCP in Windows Server or Unix/Linux Equivalent;
•    An understanding of ITSM\ITIL processes, preferably ITIL trained;
•    A Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, Oracle/MCDBA, CCNP, SNIA) will be considered an advantage.
•    Very good level of English language (B2 level is desired);
•    Willingness to work on shifts (8 or 12 hours shifts including night-shifts).

 

Technical Skills (two or more of the following required):


•    Windows Server Operations (Mandatory); 
•    Linux/Unix Server Operations;
•    Hardware Maintenance;
•    Virtualization Technologies (VMWare, Hyper – V, Citrix, etc..);
•    Network Services Management & Troubleshooting;
•    Backup and SAN technologies;
•    Database Technologies (MySQL, MSSQL, Oracle, etc.);
•    .NET & SharePoint Technologies;
•    Batch & Scheduling Technologies;
•    Messaging Technologies (MS Exchange & Lotus Domino);
•    Unify Communication Technologies (Skype for Business, Lync).

 

Our Offer:

 

•    A chance to join a corporate and professional environment at a multinational company;
•    Initial training plan and assigned mentor; 
•    Regular upskilling training; 
•    A friendly team of professionals; 
•    Competitive remuneration and benefits package;
•    Opportunities for personal and career development.

 

If you believe you meet the above-stated requirements, please apply by sending your CV in English.

 

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


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