L1 Data Center Monitoring Engineer

City: Sofia

Job Type: Regular

Language: English

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

About the role:

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

Responsibilities:

Deliver 24/7 corporate client account support by monitoring customer IT Environment.
Monitor and report health status, performance and availability of the infrastructure and applications in scope
Administer and resolve incidents and requests following SOPs (Standard Operation Procedures) working closely with L2 and L3 support groups
Generate reports using the standard tooling solution
Escalate to the appropriate L2/3 teams or vendor groups, and co-ordinate the resolution of tickets
Manages customer expectations by keeping them informed, sets and follows commitments, keeps precise case documentation and case ownership
Coordinate support activities and interact with other support teams
Communicate effectively with Technical and Non-Technical stakeholders
Participate in ITIL based change management, Problem management, incident management.

Requirements:

Fluency in English
Experience in Technical Support
Good analytical skills and ability to isolate and solve problems and to follow the predefined process
Ability to effectively interact with people at all levels, across all geographic regions
Excellent communication skills and ability to work in a team
Operating systems, server, storage & back-up, network support, application knowledge
Information Technology Information Library (ITIL) knowledge

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won't wait, it's time to start engineering a smarter future. Are you ready?