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Active Directory Specialist

City:  Sofia
Job Type:  Full-Time
Language:  English

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of an Active Directory Specialist.


As an Active Directory Specialist  you will be responsible for:


  • Accepting tickets in the system and classifying incidents/requests based on type and priority
  • Handling request related to DNS, DHCP, Group membership, user accounts creation and management
  • Updating the status of tickets in the system accordingly
  • Handling incidents related to application setups, configurations and batch job failures
  • Escalating to the next level in case of major incidents


If you have:


  • Knowledge/experience in Active Directory (User profile Management), DNS, DHCP, etc. 
  • Experience in a call center or service desk environment
  • Excellent customer service skills via phone and e-mail
  • Analytical and problem-solving skills
  • Willingness to work on shifts (including night shifts)
  • Written and verbal fluency in English


We offer:


  • Flexible working time - 24/7
  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: Engineer, Service Desk, BPO, Application Developer, Data Center, Engineering, Customer Service, Operations, Technology

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