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IT Support Specialist

City:  Sofia
Job Type:  Regular
Language:  English

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive. 


With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of IT Support Specialist.

Position Highlight:


As an IT Support Specialist you will be responsible for: 

  • End-user hardware and software support
  • Account management (Active Directory)
  • Network troubleshooting
  • IT ticket handling
  • Additional ad-hoc tasks associated with the needs of the IT team

If you have: 

  • Bachelor's degree in computer science or related field preferred
  • Experience working with computer hardware/software for installation/upgrading procedures
  • Knowledge/experience in Active Directory user administration
  • Analytical and problem-solving skills to troubleshoot system problems
  • Communication skills to interact with users at all level of the organization
  • Ability to work both independently and as part of a team
  • Very good level of English – at least B2
  • Good organizational skills to balance and prioritize work

As an advantage will be considered: 

  • 1-2 years of broad-range experience in an IT Service Desk onsite support environment
  • Knowledge of VLANs, Subnetting, Routing and Switching, a good understanding of the OSI and TCP/IP models
  • Knowledge of Windows Server, SharePoint, Exchange, Azure, Skype for Business, VMware, McAfee, ServiceNow, Cloud Solutions
  • Cisco CCNA certificate
  • Understanding of Ticketing Systems

You will get:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.


Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: Engineer, Cisco, Developer, Computer Science, Service Desk, Engineering, Technology, Customer Service

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