Dispatch Agent with English Temp

Role Specifics

As part of the Sofia Dispatch Team, the ODCM provides effective and timely 24x7 remote support to HP customers. She/he is responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization; liaises with customers and other functions within HP with reference to Customer issues. Direct report to RC Team Manager and functional report to Senior Agent (Exceptions Specialist)/Process Specialist.

Your daily agenda would be to:

• Timely manage and verify the service requests of customers through different access channels;
• Responsible for monitoring the end-to-end process and keep the customers informed;
• Keep detailed case documentation and escalate complex issues;
• Manage multiple tasks or cases simultaneously with minimal supervision;

 
Do you think the boxes:

• Written and verbal fluency in English;
• High School/ Bachelor/ Master Degree;
• Excellent verbal and written communication skills and customer focus;
• Analytical and problem-solving skills;
• Time and self-management skills and working with tough deadlines;
• Ability to work with business processes;
• Good computer literacy – MS Office.

What we offer:

• Competitive remuneration package;
• 24 days annual paid leave;
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more);
• Food vouchers - 80 BGN/month;
• Upskilling & reskilling training programs and e-learning hub;
• Diverse career growth opportunities;
• Recognition awards;
• Sports cards (partially covered by the employer) and company sports initiatives;
• Special company discounts;
• Various social and charity initiatives.