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Dispatch Agent with Dutch Language

City:  Sofia
Job Type:  Temporary
Language:  Dutch

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We Are Akkodis. Making the future, smarter for everyone.

Today we are giving you the chance to build a career in one of the biggest technology companies in the position of Dispatch Agent with Dutch Language (Temporary Contract).

Our people are the foundation of our success. That’s why we champion a company culture where talent is celebrated, and diversity is embraced.

Responsibilities:

  • Timely manages and verifies the service requests of customers through different access channels;
  • Responsible for monitoring the end-to-end process and keeps the customers informed;
  • Keeps detailed case documentation and escalates complex issues; 
  • Manages multiple tasks or cases simultaneously with minimal supervision.


Requirements:

  • Written and verbal fluency in Dutch and English;
  • High School/ Bachelor/ Master Degree;
  • Excellent verbal and written communication skills and customer focus;
  • Analytical and problem-solving skills;
  • Time and self-management skills and working with tough deadlines;
  • Ability to work with business processes;
  • Good computer literacy – (MS Office).


Join us and enjoy our perks:

  • Competitive remuneration package;
  • 24 days annual paid leave;
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more);
  • Food vouchers - 80 BGN/month;
  • Upskilling & reskilling training programs and e-learning hub;
  • Diverse career growth opportunities;
  • Recognition awards;
  • Sports cards (partially covered by the employer) and company sports initiatives;
  • Special company discounts;
  • Various social and charity initiatives.

The future is here for the making. Are you ready? 

Let’s make the incredible happen.


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