Data Center Monitoring Engineer with Spanish

Day-to-day Responsibilities:

• Be a key part of Global Monitoring Team responsible to deliver 24/7 proactive support of the Company critical Infrastructure & Application Environment.
• Administer, Resolve and/or escalate Incidents & Events acting as a First Advanced Level of Support, following ITIL best practices.
• Work with other operations teams to ensure alert thresholds are fit for purpose and do not generate false positives.
• Keep clear ticket documentation, case ownership and follow-up on cases within concise timeframes.
• Identify, Assess & Prioritize Critical Incidents and follow through Incident Management process.
• Follow Standard Operation Procedures & Instructions and work directly with L2 & L3 teams for Resolution & Improvements.
• Work closely with other team members, actively exchanging information, knowledge, and additional Case details.
• Respond effectively and timely to business & technical stakeholders via Company communication tools.
• Create & Implement Emergency and Scheduled Requests & Changes within Service Level Agreements and keep Requestors informed.
• Actively participate in Change, Problem & Incident management processes in application and infrastructure support.
• Participation in implementation of releases, patches or hotfixes.
• Contribute to the management of lesson learned activities.

Tick the boxes:

• At least 1 year of experience in Customer or Technical Support
• Fluent in Spanish
• Excellent written and verbal English language
• Good analytical skills and ability to isolate and solve problems and to follow the predefined process
• Ability to effectively interact with people at all levels, across all geographic regions.
• Operating systems, server, storage & back-up, network support, application knowledge
• Information Technology Information Library (ITIL) knowledge
• Experience working in multi-Tier support environment

What we offer:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
• Free Psychological Counselling via Green line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts