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Data Center Monitoring Engineer with Spanish

City:  Sofia
Job Type:  Regular
Language:  Spanish

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation
and digital transformation.
With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key
technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.
As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital
We Are Akkodis. Making the future, smarter for everyone.

Day-to-day Responsibilities:

  • Be a key part of Global Monitoring Team responsible to deliver 24/7 proactive support of the Company critical Infrastructure & Application Environment.
  • Administer, Resolve and/or escalate Incidents & Events acting as a First Advanced Level of Support, following ITIL best practices.
  • Work with other operations teams to ensure alert thresholds are fit for purpose and do not generate false positives.
  • Keep clear ticket documentation, case ownership and follow-up on cases within concise timeframes.
  • Identify, Assess & Prioritize Critical Incidents and follow through Incident Management process.
  • Follow Standard Operation Procedures & Instructions and work directly with L2 & L3 teams for Resolution & Improvements.
  • Work closely with other team members, actively exchanging information, knowledge, and additional Case details.
  • Respond effectively and timely to business & technical stakeholders via Company communication tools.
  • Create & Implement Emergency and Scheduled Requests & Changes within Service Level Agreements and keep Requestors informed.
  • Actively participate in Change, Problem & Incident management processes in application and infrastructure support.
  • Participation in implementation of releases, patches or hotfixes.
  • Contribute to the management of lesson learned activities.


Tick the boxes:

  • At least 1 year of experience in Customer or Technical Support
  • Fluent in Spanish
  • Excellent written and verbal English language
  • Good analytical skills and ability to isolate and solve problems and to follow the predefined process
  • Ability to effectively interact with people at all levels, across all geographic regions.
  • Operating systems, server, storage & back-up, network support, application knowledge
  • Information Technology Information Library (ITIL) knowledge
  • Experience working in multi-Tier support environment


What we offer:

  • Competitive remuneration package
  • Performance-based bonuses
  • Referral bonus program
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN
  • Upskilling & reskilling training programs and e-learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to start engineering a smarter future. Are you ready?

Job Segment: Cloud, Testing, Data Center, Technical Support, Bilingual, Technology

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