Customer Support Specialist with German and English (Part-Time)

City: Sofia

Job Type: Regular

Language: German

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.
As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields.
We Are Akkodis. Making the future, smarter for everyone.

About the role:

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

Your daily agenda would be:

Providing support in German and English by telephone, e-mail, and chat
Identifying clients’ problems and proposing solutions
Focusing on customer expectations and satisfaction
Protecting confidential and sensitive information and materials
Collaborating with other team members to provide high-quality support

And you are:

Fluent in German and have good English skills
Keen on communicating with customers
Proficient in Microsoft Office
Excited to develop your professional career
A team player

Join us and enjoy our benefits:

Competitive remuneration package
Performance-based bonuses
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.