Customer Support Specialist with Dutch - Out of Hours

City: Sofia

Job Type: Regular

Language: Dutch

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields.

We Are Akkodis. Making the future, smarter for everyone.

Job Purpose:

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

The role is working on 12 hours shifts from Monday till Sunday on rotation. (19:00-7:00 - during a week and 7:00-19:00 / 19:00 - 7:00 during weekends).

Your agenda will be:

Providing support in Dutch and English by telephone, e-mail, and chat
Identifying clients’ problems and proposing solutions
Focusing on customer expectations and satisfaction
Protecting confidential and sensitive information and materials
Collaborating with other team members to provide high-quality support

And you are:

Fluent in Dutch (at least B2 level) and have good English skills
Keen on communicating with customers
Proficient in Microsoft Office
Excited to develop your professional career
A team player

You will get:

Competitive remuneration package
Performance-based bonuses
Fully remote position
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) Competitive remuneration package
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Diverse career growth opportunities
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to start engineering a smarter future. Are you ready?