Customer Service Agent with German

About the role:

You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. The role covers standard and out-of-hours shifts from Monday -Sunday 06:00 - 15:00, 14:00 - 22:40 and 22:30 - 06:00.

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

Responsibilities:

• Deliver corporate client account support by monitoring and administrating of customer IT Environment;
• Provide resolution following SOPs (Standard Operation Procedures);
• Timely respond to customers inquiries; 
• Keep customers informed, set and follow commitments, keep precise case documentation and case ownership;
• Coordinate support activities and interact with other support teams.

Requirements:

• Fluent in German and have good English skills
• Keen on communicating with customers
• Proficient in Microsoft Office
• Excited to develop your professional career
• A team player

What we offer:

• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• 24 days annual paid leave 
• Performance-based bonuses 
• Referral bonus program
• Food vouchers - 80 BGN/month
• Recognition awards
• Newborn or newly adopted child bonus 
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses) 
• Free Psychological Counselling 
• Special company discounts 
• Sports cards and company sports initiatives
• Various social and charity initiatives