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Technical Support with German (Compute Engineer)

City:  Sofia
Job Type:  Temporary
Language:  German

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.

 

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.
 

Position Highlights

The primary responsibility is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems, and products operating on these systems. The Compute Engineer is the first level of technical support to the customers. On receipt of a service request, the Compute Engineer researches for a solution through remote diagnosis, documentation, and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the CE is responsible for timely elevation and/or escalation.Timely responding to customers via phone/mail/web. Log cases, provide information & troubleshoot to solve customer problem according to company KPIs for the business.

 

On this role you will be responsible for:

  • Managing customer expectations by taking into consideration the entitlement  and identifies customer problems 
  • Keeping customers informed, setting and following commitments, keeping precise case documentation and case ownership
  • Timely elevation and/or escalation to next level when the case is complex 
  • Working together with other team members to achieve team goals
  • Participation in projects for process or quality improvements
  • Active and self-paced improvement of technical and business process knowledge
  • Independently  and actively improving the quality metrics towards the achievement of the targets beyond
  • Keeping documentation as per requirements
  • Meeting the deadlines and keeping the service level agreements

 

Requirements:

  • Excellent German and good level of English
  • At least 1-year experience as a Technical Support or similar role
  • Customer-oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
  • Excellent oral and written communications skills
  • Positive attitude towards team members, customers, and partners. 
  • Capable of being self-managed, and a team player, quality conscious, efficient, flexible, and eager to share and acquire knowledge.
  • Good analytical, time management, and problem-solving skills and ability to work with tough deadlines 
  • Ability to properly maintain technical documentation 

 

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and sport initiatives

 

The contract for this role is Temporary (up to 1-year assignment) with the possibility to be extended.

 

Sounds interesting? Connect with us, we are waiting for you.

 

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


Job Segment: Technical Support, Consulting, Service Desk, Engineer, Technical Support Engineer, Technology, Customer Service, Engineering

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