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Community Support & Moderation Specialist with Portuguese

City:  Sofia
Job Type:  Full-Time
Language:  Portuguese

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

 

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

 

We are looking for a Community Support & Moderation Specialist with Portuguese, who will be responsible to ensure support for all users within the program as well as coordinate and develop the program.

 

As a Community Support & Moderation Specialist you will: 

  • Support the user community through the different channels available: Forums, ticketing system, Social Media channels, emails, phone, etc.
  • Answer to the user’s community tickets and to their specific support requests within the given SLA.
  • Monitor on a daily basis all given inquiries from the community and act accordingly and as per guidelines/trainings
  • Follow up on a daily basis with ongoing tasks related to any programs the user is part of through
  • Ability to recognize and report New Technical Issue, bugs, flaws, violations, etc...
  • Capacity to follow up updates with reported issues in order to update and support the users
  • Help the Community Manager in providing and suggesting new content to the community
  • Ability to translate from/to English when needed

 

If you have:

  • Proficient level of English - both written and spoken
  • Native level of Portuguese or Brazilian Portuguese
  • Experience in a similar position
  • Flexibility in accepting changes in processes and programs
  • Ability to work in a team, but can be independent in actions
  • Strong technical and community understanding
  • Knowledge about community management would be considered as an advantage
  • Excellent Computer Skills and strong analytical skills

 

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Charity and sport initiatives

 

Sounds interesting? Connect with us, we are waiting for you.

 

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


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