Case Coordinator

City: Sofia

Job Type: Regular

Language: English

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross-industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

About the role:

The Case Coordinator is responsible to perform the mentioned activities on one or multiple accounts as per the process documents and the defined quality standards. When required he/she needs to prepare reports for internal or external use, regarding the performed activities per account.

Responsibilities

Transferring cases from the Customer's tool/email to the client's tool
Being the first line of inquiry for customer requests
Proceeding with the case in a timely manner
Real-time collection of customer/devices data and validation of its accuracy
Ensuring that the customer is entitled to the service, validates customer contract details
Monitoring the open cases as defined by the accounting process and responding to the Client's inquiries mainly via email in a professional way
Preparing reports in Excel.

Requirements:

Fluency in English language
Experience in working with Microsoft Office
Excellent communication and self-organization skills
Ability to adapt to a fast-changing environment.

You will get:

Competitive remuneration package
Performance-based bonuses
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
Free Psychological Counselling via Green line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won't wait, it's time to start engineering a smarter future. Are you ready?