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CRM Learning and Development Specialist

City:  Sofia
Job Type:  Regular
Language:  English

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.


With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.


Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies in the position of CRM Learning and Development Specialist.

Position Highlights

CRM Learning and Development Specialist is responsible for the design and delivery of corporate trainings, including the Induction Program training sessions for Modis Bulgaria, and will be fully supporting all training activities related to the implementation and usage of our Corporate IT platforms such as Salesforce and Kimble on a local and global level if applicable. The CRM Learning and Development Specialist collaborates with internal partners and Project Management Teams responsible for the implementation of our Corporate IT platforms in order to complete a regular training needs analysis that defines the highest training organizational priorities.

The CRM Learning and Development Specialist performs overall administration of learning courses in the Learning Management System (LMS), initial system setup with employee data for training courses attended, and is responsible for the logistics related to booking of training rooms and confirmation of participants. The CRM L&D Specialist generates on a regular basis standard and custom reports for L&D activities and ensures that all training materials are in compliance with Modis Bulgaria internal regulations.




  • Facilitates business skills trainings including instructions, feedback, development plans, and coaching related to the integration of our internal Corporate IT platforms such as Salesforce, MS Dynamics, Kimble, and others;
  • Recommends solutions, including developing/delivering customized training and team development sessions as needed related to the integration of our internal Corporate IT platforms;
  • Strong knowledge of corporate learning demands and resources, including identifying and managing internal partnerships with business SMEs and the Project Management Teams responsible for the implementation of our Corporate IT platforms;
  • Publishes and archives in the Learning Management System (SAP SuccessFactors) online or classroom learning solutions, assigns training curricula, and adds and deletes resources;
  • Organize and deliver training sessions related to the usage of our internal Corporate IT platforms to all business users defined by the Project Management Teams;
  • Develops and updates standardized tools and reporting for ongoing access to learning information, and develops customized reports as per the business needs;
  • Creates and updates how-to-guides (incl. video tutorials) for using our internal Corporate IT platforms, and others and additional tasks assigned by the Learning and Development Manager, delivers trainings to business users and supports learners on how to use the technology;
  • Responsible for ensuring training documentation is maintained up to the local legal and corporate requirements;
  • Builds online assessments and evaluations in the LMS in order to track users’ knowledge progress;
  • Attends regular Learning and Development team meetings as well as Corporate IT platforms team meetings.

If you have:


  • At least 2 years of experience in training design and delivery;
  • Fluent English skills both verbal and written;
  • Solid knowledge of the latest corporate training techniques, tools, and theories;
  • Knowledge of Salesforce or Kimble will be considered as an advantage;
  • University degree in Organizational Development, Human Resources or Psychology will be considered as an advantage;
  • Strong interpersonal and communication skills and ability to multi-task in a dynamic environment;
  • Strong analytic skills and attention to detail;
  • Advanced level of MS Excel;
  • Excellent time management and organizational skills;
  • Very good Project Management and Presentation skills.


You will get:


  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives


Sounds interesting? Connect with us, we are waiting for you.


Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: ERP, Consulting, Service Desk, SAP, BPO, Technology, Customer Service, Operations

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